Terms and conditions of use
These Terms of Service (“Terms”) are a legal agreement between you and Tilford Investments Inc. (“Tilford,” “we,” “us”) governing your access to and use of the software, websites, and related services we offer (collectively, the “Service”). Tilford Investments Inc. is the legal business name of the company responsible for the Service. By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
Tilford Investments Inc. provides the Service, including a cloud-based executive and operational intelligence platform, features that may integrate with third-party tools (for example Slack), processing of content you submit or connect, and insights using automated and AI-assisted analysis. We may update, modify, or discontinue features from time to time. We will provide reasonable notice of material adverse changes where required by law or contract.
You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for all activity under your account. You must notify us promptly at ai@tilford.com of any unauthorized use. You must be at least the age of majority in your jurisdiction (or have verifiable parental consent where required).
Access to paid features requires a valid subscription. Fees, billing cycle, currency, and taxes are as presented at checkout. Payments are processed by our payment partner (e.g. Paddle or another reseller/merchant of record); their terms may also apply to the transaction. Unless stated otherwise, subscriptions renew automatically until you cancel through the mechanism we provide or via your payment provider. Failure to pay may result in suspension or termination of access. You are responsible for all applicable taxes other than taxes based on our net income.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term, in accordance with documentation we publish and your plan limits.
You retain ownership of data, content, and materials you or your users submit to the Service or authorize us to access from integrated systems (“Customer Data”). You grant us and our subprocessors a worldwide license to host, process, transmit, and display Customer Data solely to provide, secure, improve, and support the Service, and as described in our Privacy Policy. You represent that you have all rights and consents necessary to grant this license and to use Customer Data with the Service.
You agree not to: (a) violate law or third-party rights; (b) probe, scan, or test vulnerabilities without authorization; (c) interfere with or disrupt the Service or other users; (d) attempt to gain unauthorized access to systems, data, or accounts; (e) use the Service to develop a competing product or to train generalized AI models on our outputs without our written consent; (f) upload malware or unlawful content; (g) reverse engineer the Service except where prohibited by applicable law; (h) resell or sublicense the Service except as expressly permitted. We may suspend or terminate access for material breach.
Parts of the Service may produce automated or AI-assisted summaries, classifications, or recommendations. Such output is informational and may be incomplete or inaccurate. You remain responsible for decisions made in reliance on the Service. The Service is not a substitute for professional, legal, financial, or other specialized advice.
The Service, including software, branding, documentation, and our aggregate analytics (excluding your Customer Data), is owned by Tilford Investments Inc. and its licensors. Except for the license in Section 4, no rights are granted. Feedback you provide may be used without obligation to you.
Integrations (e.g. Slack) and infrastructure or AI providers are third-party services. Their use may be subject to separate terms. We are not responsible for third-party services or content.
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and use it only for the purpose of these Terms, except as required by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT THAT THE FOREGOING CAP DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (SUCH AS GROSS NEGLIGENCE OR WILLFUL MISCONDUCT TO THE EXTENT RECOGNIZED).
You will defend and indemnify Tilford Investments Inc. and its affiliates, officers, and employees against third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from Customer Data, your use of the Service in breach of these Terms, or your violation of law or third-party rights.
These Terms remain in effect while you use the Service or maintain a subscription. You may stop using the Service at any time. We may suspend or terminate access for breach, risk to security, or legal requirement. Upon termination, your right to use the Service ceases. Sections intended to survive (including 5 (license scope as to retained copies as needed), 8, 10–13, 14–20) will survive.
If you believe material on the Service infringes copyright, send a notice to ai@tilford.com with the information required by Section 512(c)(3) of the U.S. Copyright Act (17 U.S.C.) or equivalent local law. We may remove or disable access to material we believe in good faith is infringing.
You will comply with applicable export and sanctions laws. You may not use the Service in embargoed jurisdictions or by prohibited parties.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The state and federal courts located in Delaware will have exclusive jurisdiction for disputes arising from these Terms or the Service, and you consent to personal jurisdiction there.
These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement regarding the Service and supersede prior oral or written understandings. If a provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. Failure to enforce a provision is not a waiver.
We may modify these Terms by posting an updated version at https://tilford.cloud/terms-and-conditions and updating the “Last updated” date. If a change is material, we will provide reasonable notice (for example by email or in-product notice). Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, you must stop using the Service and cancel your subscription.
For questions about these Terms: ai@tilford.com. For general inquiries: https://tilford.cloud.
Last updated: March 31, 2026